Northern Ireland Customers

Codes of Practice

In order to promote the efficient use of electricity\gas by its Customers, Vayu will make available information and advice on how to more efficiently use electricity\gas. This will be communicated to Customers upon request by way of face to face meetings, e-mail or in writing detailing suggested tips and steps to be taken to use electricity\gas more efficiently.

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Vayu Electricity Supply Deemed Contract Scheme

This Electricity Supply Deemed Contract Scheme (the “Scheme”) is made pursuant to paragraph 3 schedule 6 of the Electricity (Northern Ireland) Order 1992 (as amended) (“the Order”) and Condition 28 of the Electricity Supply Licence awarded to Vayu. It explains the terms and conditions that will apply to a Deemed Contract, being a contract that, by law, is imposed between parties where no existing contractual relationship exists (a “Deemed Contract”).

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Vayu Gas Supply Deemed Contract Scheme

This Gas Supply Deemed Contract Scheme (the “Scheme”) is made pursuant to section 12 of the Energy Act (Northern Ireland) 2011 and condition 2.1 of the Gas Supply Licence awarded to Vayu. It explains the terms and conditions that will apply to a Deemed Contract, being a contract that, by law, is imposed between parties where no existing contractual relationship exists (a “Deemed Contract”).

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Energy Consumer Checklist – June 2014

In order to improve consumer access to relevant and complete information, the European Commission introduced the European Energy Consumer Checklist, a list of questions concerning consumer rights in the energy sector. The energy checklist above was produced for the Northern Irish market by the Utility Regulator and Consumer Council for Northern Ireland.

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Notice of Rights under The Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014

This document explains the individual standards of performance you can expect from firmus energy Distribution Ltd (firmus energy) and outlines the compensation you could receive if we fail to deliver these standards. The document has been written in accordance with the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014.

Click here to read Firmus full document  

Please click here for The Supplier and Gas Conveyors Statement of Rights.

Please click here for The  Phoenix Natural Gas Limited Notice of Rights

Please click here for The Phoenix Natural Gas Standard of Services

http://www.uregni.gov.uk/uploads/publications/2014-03-03_Final_GSS_Regulations.pdf

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